For decades’ companies have tried to globalize how to treat their travelers. This has worked well as there has been some uniformed rules created. However, during the last years it has come apparent, that being away from your desk for long periods can be stressful and hard. This means that many companies are looking into improving conditions to, as well as security for, the traveler. One of the so-called stopping stones has been rigid travel policies becoming a bible, loaded on to the Intranet, carrying the following messages:
And many more. I have seen policies of 1 page and up to 50 or more. A few really try to add value and help the traveler, but mostly it is all about control.
About the traveler I believe:
We already know “Road Warriors” account for the biggest spent and most time away. In many companies they account for 40% of travel activity. The wear and tear of those jobs and need for flexibility should be included in any policy in the future. However, the employees travelling less also need to feel secure and valued from management to fitter. I believe that Duty of Care will become one of if not the key areas in the future. This means companies have to bring in new ways of establish return on investment and link these to the overall values and supply management structures.
It is already apparent the suppliers invest huge resources improving their mobile platform and services towards, what they see as, their customer. The combination of new and personalized software products and the individual reliance on their smartphone or tablets will force any company to rethink their structure.
I am aware digitalization is very high on any company schedule and of course they look at their main areas. It is also clear it is difficult to keep up with the constant flow of new, faster and better products being launched. The key is of course to create value and security to the company. Today most products rely on Cloud storage, however, many of top 500 companies in the world are already using Cloud services and have accepted this as the future. With Blockchain and similar tools entering the market, Cloud will be the future.
The area of being away from your desk including travel is a key area in many companies. Why?
What should be key points to companies in the future?
The suppliers and intermediaries.
For decades, the focus has been on showing or informing about schedules and pricing. This is done with the background from the customer (companies) and not the traveler. The profile systems do have space for loyalty cards and programs, personal preferences like aisle or window seat and with some limitations special means.
This is a far cry from what the traveler wishes and want. We do know that their work and success combined with good family life are the keys to most individuals
Finally, the traveler and their trip
Talk about personification is continuing, but in actual fact this is an almost impossible task as the preferences will change constantly as well as destinations and type of work. One year a traveler may be a technician and next team manager.
Aside the warriors few employees travel more than 20-40 days a year. The key to their wellbeing (including the warriors) is to make them recognized and valued. A simple categorization will at least design proper software.
This means the following practical advantages:
Let us help you design the right travel policy, point at the right suppliers including safety and protection and simple structures to keep up with your travelers changing needs.